Exchanges & Returns

 


OUR POLICY

It's a really good one! We value your business and will always strive to make sure you are satisfied with your purchase.

TERMS:

Wood plugs, gauges, and earrings may be returned for refund, exchange, or store credit within 30 days of delivery, in new UNOPENED condition. We send all our wood products in a sealed biodegradable baggie with an "Attention" sticker on them. 

All other products may be returned in new, unused condition within 30 days.

If you feel we may have made an error on your order, please contact us promptly so we can make it right!

We guarantee our quality and workmanship. This does not cover normal wear and tear or damage caused by accident or neglect (dropping an item or water damage, for example). We send care info with every order to ensure proper care of our jewelry, failure to follow these instructions may void coverage.

NOTE:

Plugs and earrings are packaged in small heat-sealed clear plastic baggies; once removed from that sealed packaging, or once that sealed packaging is compromised, plugs and earrings are no longer eligible for return or exchange. 

HOW TO RETURN OR EXCHANGE MY PURCHASE

  • 1. If you do not have your customer and or order number reach out to us HERE.
  • 2. Include a note or invoice with your customer number and the list the specifics of your exchange or the reason for your return.
  • 3. Package your sealed product with the note in a padded mailer (NO paper envelope & bonus points for reusing the original packaging) then ship via one of the following -
    • USPS First Class Mail (ideally w/ Delivery Confirmation)
    • Fedex Ground
    • UPS Ground
  • 4. We will contact you once we receive the package with confirmation of your exchange/return.